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Shipping & Returns

Shipping costs and delivery methods vary depending on the size and nature of the item purchased. 

Shipping Information

Small and Standard Pieces

Items such as charcuterie boards, cutting boards, cheese slicers, display pieces, and other smaller products may ship through standard carriers.

Shipping costs and delivery estimates will be provided at checkout whenever possible.

Furniture and Large Pieces

Larger pieces such as dining tables, coffee tables, benches, and custom furniture may require specialized shipping methods or freight delivery.

Because every project is unique, shipping costs for larger items may be calculated separately after purchase or discussed during the ordering process.

Custom Orders

Custom projects often require additional build time before shipment.

Lead times vary based on project complexity, material availability, and current workload.

Estimated completion timelines will be discussed during your consultation.

Order Processing

Most ready-to-ship pieces are processed as quickly as possible after purchase.

Custom projects begin production only after project details have been finalized and any required deposits have been received.

Tracking Your Order

When tracking information is available, it will be provided via email once your order has shipped.

If you have questions regarding your order status, please contact us and we'll be happy to assist you!

Damaged Shipments

We take great care in packaging your items securely every time.

If your order does arrive damaged, please:

  1. Take photos of the packaging and TEN42 product
  2. Contact us as soon as possible
  3. Please include your order number and photos when reaching out

We'll work with you to make sure you're extremely well taken care of!

Returns and Exchanges

Standard Pieces

Returns and exchanges may be accepted on select standard products, provided the item is returned in its original condition.

Additional details regarding return eligibility and timelines will be provided as our product catalog continues to grow.

Custom Orders

Because custom pieces are designed and built specifically for each customer, custom orders are generally non-returnable and non-refundable once production has begun.

Any concerns regarding a custom project should be communicated as early as possible so we can work together toward a solution.

Have Any Questions? We've Got Answers!

If you have questions about shipping, delivery, returns, or a custom project, we're always happy to help. Please reach out to us via our Contact Us page, and we'll answer you asap!